Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email as soon as your order is placed.
Delivery Times
Estimated delivery time is 3–7 business days from dispatch, depending on your location. Please note that delivery times are estimates and may occasionally vary due to carrier delays, customs processing, or high-demand periods.
Tracking
A tracking number is sent to your email as soon as your order ships. You can follow your package every step of the way. If you haven’t received your tracking number within 4 business days of ordering, check your spam folder or contact us.
Carriers
We work exclusively with trusted, established carriers to ensure your order arrives quickly and safely.
Shipping Costs
We offer free tracked shipping on all orders — no minimum purchase required.
Customs & Import Duties
For deliveries outside the EU, your order may be subject to import duties or taxes levied by your country. These charges are the responsibility of the recipient.
Delivery Issues
If your package is delayed, lost, or arrives damaged, contact us at Frostvibe.store@gmail.com with your order number and we will resolve it promptly. For packages marked as delivered but not received, please allow 48 hours and check with neighbors or your local carrier before contacting us.