Return & Refund Policy
At FrostVibe, we stand behind the quality of every device we ship.
Return Window
You have 14 days from the date of delivery to request a return. Requests must be submitted by email to Frostvibe.store@gmail.com, including your order number.
Eligibility Conditions
To be eligible for a return, your item must be unused, in its original condition, and in its original sealed packaging with all accessories and documentation included.
Hygiene Exemption
In accordance with consumer protection regulations applicable to personal care devices, items that have been unsealed, opened, or used cannot be accepted for return. This exemption exists to protect the health and safety of all our customers.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of our error — such as a defective, damaged, or incorrect item. In those cases, we will provide a prepaid return label and cover all costs.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 14 business days of receiving the returned item.
Damaged or Defective Items
If your device arrives damaged or develops a manufacturing defect, contact us at Frostvibe.store@gmail.com within 48 hours of delivery with photos. Defective items are covered by our 24-month warranty and will be replaced or refunded at no cost to you.
Warranty
All FrostVibe electronic devices are covered by a 24-month warranty against manufacturing defects. The warranty does not cover damage caused by misuse, improper handling, water damage beyond stated ratings, or normal wear.
Contact
For any questions regarding returns or refunds: Frostvibe.store@gmail.com