Frequently
Asked Questions.

Orders are processed within 24–48 hours. Delivery in mainland France typically takes 3 to 5 business days.

Yes, free shipping is available on orders over €40.

You can modify or cancel your order within 2 hours after purchase by contacting our customer support.

Yes, our LED facial massager is CE-certified and clinically tested. It is safe for all skin types.

We recommend 4 to 5 sessions per week, 10 minutes each, for optimal results visible from 4 weeks.

Yes, our natural stone gua sha is gentle and suitable for all skin types, including sensitive skin.

Apply the mask on clean, dry skin. Leave on for 15 to 20 minutes, then remove. Use 2 to 3 times per week for best results.

Ideally daily, for 5 to 10 minutes on clean skin with a few drops of oil or serum.

You have 30 days after receiving your order to request a return if you are not satisfied.

Contact our customer support via the Contact page with your order number.

Yes, all our products are authentic, carefully selected, and tested by the FrostVibe team.

Yes, you can find bundle offers in our Catalog section to save on your complete skincare routine.